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2026
Product Update: March 2026
This March release adds native Gmail and Microsoft 365 mailbox connections, plus a loopback mailbox for faster testing, so teams can move from setup to real email events with far less friction.
MIME Parsing Is More Hostile Than It Looks
I have learned that email parsing feels easy right up to the moment real traffic arrives. MIME structure, headers, and body variants turn small parser misses into routing bugs, bad payloads, and su...
Why Custom IMAP Scripts Age Badly
I have seen plenty of teams inherit a tiny mailbox script that looked harmless at launch. A few years later, it owns retries, auth workarounds, folder mapping, and production risk. In this post, I ...
Exceptions Are Where Email Keeps Winning
I have seen this pattern again and again: the portal handles the clean path, then the hard cases spill into email. Approvals, disputes, corrections, missing context, urgent escalations - they all d...
Forwarding Rules Are Not an Architecture
At first, inbox automation feels fast and clever. Later, it becomes a hidden system with unclear ownership, weak visibility, and painful debugging when something important goes missing.
Why Attachment-Heavy Email Workflows Break First
I see the same pattern across document-heavy teams: the email itself looks manageable, but the attachment process quietly becomes the first real bottleneck. In this post, I explain why files create...